The Design Process
LET’S CHAT. . . THE CONSULTATION
Our process begins with an initial complimentary consultation that will last 1 to 1.5 hours. During this initial meeting the details of your wedding will be discussed. We will chat about your style and how to formulate a first impression with stationery that will last forever and set the tone for the entire affair. We welcome the sharing of photographs, colors, fabric swatches and themes that you may have collected. Panache on Paper will give you an opportunity to view samples of our work, choose colors, paper and embellishments. This is our visual inspiration session that will help you make your special occasion a grand and unforgettable affair.
ESTIMATE AND DEPOSIT
When it comes to ordering invitations you should always consider purchasing a sample before placing a full order. This will allow you to physically see the quality of the invitation before placing a large order. Remember that actually viewing a product can make all the difference. Samples cost: $45.00 for the first sample and $15.00 for each additional sample. Sample fees will be applied to your contract should you decide to move forward with Panache on Paper.
After the consultation and the design sample, you will be provided a detailed pricing estimate. You may expect to receive this proposal within 7 business days after the consultation. Should you decide to move forward with Panache on Paper, you will receive a contract. The contract will state in detail all required materials, colors, printing processes, delivery dates and pricing involved in your invitation package.
To initiate the design process, sign the contract and return it with a 50% deposit. No designs or printing will begin without a signed contract and deposit. Once your deposit and wording has been received, you will receive your final design concept via digital PDF format within 5 business days for your approval. Changes may be requested at that time. Two rounds of revisions (layout and wording) are included with your deposit. Additional revisions will incur a $25 fee per round. We are able to assist with the necessary wording information.
APPROVAL AND PRODUCTION
You will receive an emailed proof of your invitation package. You must submit final written approval to begin print production. Once the final written approval has received, no further changes may be made without incurring re-design costs.
You will be notified when your order is completed and ready for pick up, delivery or shipment. Final payments are due prior to shipping or at the time of pick-up or delivery.
Terms and Conditions
It is your responsibility to carefully review all proofs for any errors – spelling, layout, etc. Once final approval has been given, Panache on Paper waives responsibility for any errors including typesetting, formatting, grammar, spelling, punctuation or otherwise. If you should choose to reprint after the final approval is given, you will be responsible for additional production and printing costs.
There is a minimum order of 25 invitations. Once you have approved your final proof, quantities ordered absolutely may not decrease. It may be possible to increase your quantity. We suggest you order a minimum of 10-20 extras last minute guests and for keepsakes.
Due to the nature of Panache on Paper, products may vary slightly from one to another since they are handcrafted and hand-assembled.
A timeline and estimated completion date will be included with your contract. We strive to work within the set timeline, but it is important for the client to also cooperate in a timely manner. We will not be responsible for client’s not meeting deadlines due to delayed client actions or responses.
- Please allow 3-4 weeks for design, production, printing and
assembling to complete your order.
- Custom design work may take between 2-5 weeks to complete.
- Save-the-dates should be mailed 6-months prior to your wedding
and 8-months prior for a destination wedding.
- Invitations should go out 8-10 weeks prior to the event date.
- Additional items: Ceremony programs, Menus, Table Numbers,
Favors, Favor Tags and Thank You Notes should be considered
and/or ordered 4-6 weeks prior to the event.
We reserve the right to adjust our prices to reflect current market conditions without prior notification. Pricing changes may be affected by an increase or decrease in supplier, service and/or production costs. All quotes are valid for 10 business days.
All designs and concepts are property of Panache on Paper. All work may not be reproduced in any form without consent from Panache on Paper. We retain all personal rights to use all preliminary and completed designs for the purpose of display or for other clients.
PAYMENT AND RUSH ORDERS
Orders that are needed within a 2 week or less turn around are considered a RUSH. Rush orders are accepted depending on our availability and the requirements of the project. Rush orders will incur a charge of 20% of the order total. Rush orders payments are required in full when the order is placed. Panache on Paper currently accepts Cash, Check, Visa, MasterCard, American Express, Discover and PayPal. Checks other than certified, must clear the banking systems before design/printing services are rendered. There is a $45 fee on all returned checks.
RETURNS AND CANCELLATIONS
If there is a need to cancel your order, please contact us immediately. You are entitled to a 3-day right of rescission upon the dated signing of the contract, which will entitled you to cancel the contractual agreement without forfeiting your deposit. If you should decide to cancel your agreement before print production, Panache on Paper will retain your 50% deposit. Should you cancel your agreement after print production has started you are responsible for the full contracted amount.
Because of the personalization of custom stationery, all orders are non-refundable, without exception. Every effort is made to assure your satisfaction.
We cannot accept returns based on color. Every effort will be made to display as accurately as possible the colors of our products that may appear on our site. However, the actual colors you see will depend on your monitor. We cannot guarantee that your monitor’s display of any color will be accurate. Also, colors can change slightly on presses, as that is the nature of printing. However, we always approve color before the full print run.
If there is an error on our part, we will do our best to correct the problem.
Postponement due to acts of nature or for any reason beyond Panache on Paper or the client will result in rescheduling the design and print deadlines.
All shipping and postage charges will be assumed by the client and will be added to your final invoice. Panache on Paper is not responsible for any damages incurred during shipping or mailing of invitations that are not delivered. Standard shipping service maybe via USPS, UPS or FedEx. Samples are shipped via USPS 1st Class Mail. All large quantity orders (invitations, thanks you’s, menu’s, etc.) are shipped via UPS and may be tracked. Panache on Paper is not responsible for any damages that incurred during shipping or mailing and we are not responsible for invitations that are not delivered. If you prefer another shipping method, we are happy to accommodate. Hand-delivery may be possible to certain local areas.
THE POST OFFICE
Invitations usually incur additional postage because of their weight, shapes, sizes and the postage cancellation process. Proper instructions will be provided to you for mailing your invitations. Panache on Paper is not responsible for invitations or stationery that may be lost in the mail or is destroyed through the mailing.